Electrolux Jobs | Customer Service Agent Jobs Employment In Luton, UK

Help bringing the right people to the right place.

By creating desirable solutions and great experiences that enrich people’s daily lives and the health of our planet, we want to be a driving force in delivering enjoyable and sustainable living. We go to work every day determined to shape living for the better – for our customers and for the health of our planet.

To achieve this, we employ great people from a wide variety of backgrounds – not just because it’s the right thing to do, but also because we believe that diverse perspectives make our business stronger and more innovative. If you share our values, come find your place in our global community. Meet us on @lifeatelectrolux and career.electroluxgroup.com to learn more.

This is an office-based position working from our Luton office.

The primary function of this role is to deliver Best-in-Class Service across all our work channels.

A key focus is to work proactively to achieve operational excellence with the aim to create and maintain an outstanding experience for our customers.

You will be required to manage inbound and outbound calls, email queries and accurately process orders. You will be the first point of contact for pre sales enquiries and will be expected to manage your time and availability to meet our service level agreements.

To succeed in the role of Customer Service Agent we believe you have a background whit these experiences and that you as a person are,

As a person
•Act with integrity, honesty and morale
•Lead by example
•Passionate and energetic
•Are open and want to grow by learning and developing yourself
•Are accountable and take responsibility
•Are ambitious and truly motivated to perform
•Want to do what matters
•Are a true team player
•Resilient, honest individual who is highly motivated
•Customer and quality focus, with a passionate commitment to improving business performance

At Electrolux, we take responsibility for our development in a supportive environment where we embrace our differences and learn from each other. In a truly multicultural setting, we shape living for the better and create remarkable experiences for employees and consumers, all around the globe.

Electrolux is a leading global appliance company that has shaped living for the better for more than 100 years. We reinvent taste, care and wellbeing experiences for millions of people, always striving to be at the forefront of sustainability in society through our solutions and operations. Under our brands, including Electrolux, AEG and Frigidaire, we sell approximately 60 million household products in approximately 120 markets every year. In 2020 Electrolux had sales of SEK 116 billion and employed 48,000 people around the world.